Russian stamps 10 kopecks imperforate, strip of five, largest multiple known. Ex Fabergé

Russian stamps 10 kopecks imperforate, strip of five, largest multiple known. Ex Fabergé

May 27, 2013

Positive Thinking & Harmers Auction SA, Switzerland

There is a natural inclination in the human behaviour to attach itself to the negative happenings that are making up what we call 'life'. We reload again and again the same bad movie in our mind, as if we needed (we don't) to re-experience the same trauma. Needless to say, this leads to nowhere.

Personally, as a professional alternative medicine teacher and healer, I am very aware of that pattern, and try my best to point it out to myself whenever it catches me again. A useful method to fight against negativism is, of course, positive thinking. And a good way to nourrish that positive thinking, so important as it has been demonstrated by many modern research studies on the brain, is to point out the good, pleasant and positive things in our daily life.

Back to philately: any dedicated philatelist has his/her own bag of bad experiences with some auction houses. Some companies can be very tricky or disrespectful to their customers (comes to my mind a very unpleasant happening with the very unfriendly communication of Lugdunum Philately, from France).

A few months ago though, I did purchase from Harmers Auction, Switzerland, a rare registered Zemstvo cover from the Belebei district, one of 3 or 4 known. Upon receipt, it appeared that although the cover is genuine, the Belebei stamp does not belong to that cover, therefore greatly reducing the value of the item. As I waited quite some time before asking for a refund, I was expecting some hassles and inconvenience from the auction house (yes, this is the negative thinking pattern I mentionned earlier).

To my great delight, not only Harmers Auction SA, Switzerland did replied positively, but they did not even asked me a counter-expertise certificate, and, cherry on top, refunded my purchase (375 €) immediatly, without waiting to have the item back into their hands. Just great. The icing on the cake was certainly the very friendly exchange with the team, especially Silvia Cavaciuti. In her own words 'in this wild world we certainly want to give a good service to our customers, they are our best asset!'.

So congratulations, Harmers of Switzerland, for providing an excellent and friendly customer service, as well as the opportunity to feed my training with positive thinking!

Maxime Citerne

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